Dear Students,

We are aware that some students are having problems logging into Connect. Here is the information we have received from the Faculty of Arts:

The workaround/fix for people seeing this error message is to clear out their Cookies and Cache in their web browser as login/authentication service that Connect uses to validate their CWL login hiccups from time to time and UBC IT is trying to figure out why this is in order to fix but haven’t yet. From what I can see in our ticket system they did find the work around I just mentioned of clearing the Cookies and Cache in the browser.

If this fix does not work for you please contact the IT Service Centre Help Desk http://it.ubc.ca/got-question-about-it-products-and-support#helpdesk as they are best equipped to give you advice on the system.

Regards,

Your SLAIS staff